Refund policy

The Brotique no longer sells products directly. We recommend them, and when you click through you buy from the retailer we send you to. That means your purchase is a contract between you and the retailer, and their returns and refund policy applies. Check it before you buy, and contact them directly if something goes wrong.

We cannot process returns or refunds for those purchases, because we do not take the order or the payment. If a recommendation let you down, though, we would like to hear about it. Email theguys@thebrotique.co.uk and we will take another look.

If you placed an order on the old Brotique shop and there is a problem with it, email theguys@thebrotique.co.uk with your name and order number if you have it. We will do our best to sort it out, and we will work damn hard to get you looked after.

Nothing on this page affects your legal rights as a consumer, including your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Those rights apply against the seller you bought from.